AI Warranty Claim Processing & Data Extraction Software

Automating their processes with AI

Affinda has removed the laborious workload from our accounts staff, who now focus on quality assurance and management of any outliers.

- Nathaniel Barrs, CTO, PSC Insurance

95%

reduction in manual work

10×

more invoices processed with no added staff

Enhanced auditability and tracking of invoice approvals

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Customer satisfaction is always our top priority, and Affinda has helped us achieve that by eliminating phone calls, manual handling, and delays.

- Jorg Both, Head of Business Systems, Northline

120,000

proof of delivery documents processed annually

82%

of documents straight-through processed in the first weeks

Automatic validation of documents against ERP system

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Two recruitment specialists reviewing a list of candidates

Affinda's ongoing improvements in its AI models demonstrate its innovative approach in Document AI.

– Michael Zhao, AI Product Manager, SEEK

High accuracy parsing across multiple languages
Improved customer experience thanks to better structured data
Stronger compliance with international data security and software standards

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Affinda’s support and expertise were invaluable… The experience working with Affinda was excellent.

- Nick Tran, Business Analyst, StateCover Mutual

300,000

documents processed annually

80

different document types

60%

Enhanced auditability and tracking of invoice approvals

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Logistics manager reviewing paperwork onsite

The results have spoken for themselves. I recommend Affinda to anyone looking to enhance their product or business with AI capability.

- Steve O’Keeffe, CTO, Felix

76%

reduction in manual data input

30%

reduction in compliance data errors

85,000

compliance documents processed annually

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Frequently asked questions

What is warranty claim processing?

Warranty claim processing is the workflow businesses use to receive, extract, validate and approve data from warranty claim forms. Our AI warranty claim processing software automates this entire process to reduce manual effort, errors and processing times. It ensures that claims are accurate, properly documented and integrated seamlessly with warranty management, CRM and service systems.

What is warranty claim data extraction?

Warranty claim data extraction is the process of reading warranty claim forms and pulling key data points (such as product details, serial numbers, claim numbers, issue descriptions and customer information). Our AI platform automates warranty claim data extraction, turning unstructured forms into structured data ready for your warranty management, CRM and service systems – handling multi-page forms, grouped claims and complex data mappings with precision.

What is warranty claim extraction?

Warranty claim extraction is the AI-powered capture of critical information from warranty claim forms. Our warranty claim extraction software combines reading order models, OCR, LLMs, RAG and more to automatically convert claim documents into structured data with exceptional accuracy and speed.

What is an warranty claim parser?

A warranty claim parser is software that automatically reads and extracts data from warranty claim forms. It converts unstructured documents into structured, machine-readable formats ready for your systems. Our AI warranty claim parser handles complex forms, multi-page claims and varied layouts with precision, learning from every document to improve accuracy and adapt to your specific needs.

What is warranty claim line extraction?

Warranty claim line extraction captures the data from grouped claims and tables within your forms, turning them into structured formats while preserving the connections between each item. Our platform handles anything from simple single-item claims to complex multi-product submissions with grouped fields, ensuring every detail is extracted accurately and remains properly linked.

What data fields can Affinda’s AI warranty claim processing software extract?

Affinda's AI warranty claim processing platform can capture data from any field on a warranty claim form. Standard data fields include:

Claim & Warranty Details

Claim Number / Reference ID: Unique identifier assigned to the warranty claim submission.
Claim Date / Submission Date: Date the warranty claim was filed or received.
Warranty Number / Policy Number: Warranty identifier linking the claim to coverage terms.
Purchase Date / Invoice Date: Original date of product purchase or sale.
Warranty Period / Expiry Date: Coverage duration and expiration information.
Claim Status / Priority: Current processing status or urgency level when indicated.

Product Information

Product Name / Description: Name and details of the product being claimed.
Serial Number / Asset ID: Unique product identifier for tracking and verification.
Model Number / SKU: Product model code or stock keeping unit.
Product Category / Type: Classification of the product such as electronics, appliances or equipment.
Quantity: Number of units covered in the claim.
Manufacturer / Brand: Product maker or brand name.

Customer & Claimant Details

Customer Name / Company Name: Individual or organization filing the claim.
Contact Information: Phone number, email address and preferred contact method.
Customer Address / Ship-To Address: Billing or shipping location for the claimant.
Customer ID / Account Number: Unique identifier in your system.
Dealer / Retailer Information: Original point of sale when applicable.

Issue & Resolution Details

Issue Description / Problem Statement: Detailed explanation of the defect or failure.
Failure Date / Incident Date: When the issue occurred.
Resolution Requested: Repair, replacement or refund preference.
Repair Cost / Claim Amount: Estimated or actual cost of resolution.
Approval Status / Decision: Whether the claim was approved or denied.
Service Notes / Inspector Comments: Additional observations from technicians or reviewers.

Other Fields

Checkboxes / Selections: Fault type, claim reason or other categorized selections.
Attachments / Supporting Documents: Photos, receipts or proof of purchase references.
Authorization Signatures: Customer or dealer signatures when present.

Need custom fields or a specific claim template? Simply define them in the UI or describe them in natural language and Affinda will extract and convert them automatically.

What file types does Affinda’s AI warranty claim processing solution support?

Our AI agents can process any file type.Supported file types include PDF, JPG/JPEG, PNG, TIFF, DOC/DOCwarranty claim (Word), warranty claimLSwarranty claim (Excel), HTML and Twarranty claimT/CSV.

How does Affinda process warranty claims and extract warranty claim data?

Affinda's AI agents read, extract and validate warranty claim data. Our platform is intuitive to set up and easily integrates into your systems. Simply:

Upload your warranty claims via drag-and-drop, email or API.
Configure business logic to match your organization's rules and workflows.
Let Affinda check and validate extracted data against your business logic and warranty management, CRM or service systems to ensure accuracy.
Access structured warranty claim data directly within your systems.

The result? Faster, more accurate warranty claim processing with minimal manual input.

Can Affinda extract data from scanned or image-based warranty claims?

Yes. Our AI warranty claim processing platform combines OCR with retrieval augmented generation (RAG), LLMs, agentic workflows, proprietary reading order algorithms and more, to automatically detect and process data from scanned or photographed invoices (PDF, JPG, PNG). Even low-quality images are automatically enhanced for reliable data capture and processing.

What language does Affinda’s AI warranty claim automation platform support?

Our AI warranty claim processing platform can automatically detect and process warranty claims in 50+ languages, including multilingual warranty claims containing more than one language.Supported languages include: Afrikaans, Albanian, Amharic, Arabic (Standard, Egyptian, Sudanese, Algerian, Moroccan, Levantine), Bahasa Indonesian, Bengali, Bhojpuri, Bulgarian, Burmese, Chinese (Mandarin [PRC/Taiwan], Cantonese, Wu, Min Nan, Jinyu, Xiang, Hakka), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Italian, Japanese, Javanese, Kannada, Korean, Latvian, Lingala, Lithuanian, Macedonian, Malayalam, Marathi, Nepali, Norwegian, Odia, Persian (Farsi), Polish, Portuguese, Punjabi (Western and Eastern), Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Swahili, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Yoruba.

Does Affinda integrate with warranty management, CRM, and service systems?

Absolutely. Our warranty claim processing platform integrates with 400+ downstream systems, including major warranty management, CRM and service platforms. You can create no-code integrations using our AI integrations agent, or build and host your own using our APIs – whatever works best for your workflow.

What are some examples of AI warranty claim workflow automations?

AI warranty claim processing helps automate and streamline customer service workflows across business functions such as:

Customer Service Teams: Reduce claim-processing times and improve customer satisfaction by extracting data from any warranty claim format—including scanned forms and photos. Automated validation flags claims that need review, catching missing serial numbers, expired warranties, incomplete issue descriptions and duplicate submissions.
Warranty Management Teams: Use self-learning AI that adapts to new claim formats, simplifying verification workflows and strengthening compliance tracking.
Service & Repair Operations: Route structured claim data into your warranty management and service systems to speed up approvals, parts ordering and technician dispatch.

What is an warranty claim OCR data extractor?

A warranty claim optical character recognition (OCR) data extractor scans and accurately captures information from warranty claim forms, regardless of format or language. Upload claim documents in PDF, JPG or PNG formats. The OCR technology first converts the documents into a text layer, ensuring all text (even from scans, photos, or handwritten forms) is captured. Affinda's AI models then identify and extract key fields such as product details, serial numbers, claim numbers, issue descriptions, customer information and reference numbers, transforming them into structured, usable data.This automation eliminates manual data entry, reduces errors and speeds up claim resolution. Once the warranty claim data is captured and structured, our AI warranty claim processing pipeline can apply machine validation and post-processing to enable seamless integration with warranty management, CRM and service systems.Businesses in manufacturing, retail, electronics and customer service rely on Affinda's AI for their warranty processing, customer service and compliance workflows, streamlining operations and improving customer satisfaction.

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The AI platform for warranty claim processing

How to automate warranty claim processing with Affinda's AI

Upload your warranty claims, your way

Watch as it extracts your warranty claim data

Automatically route the data to your systems

Extract any information from any document, fast

Create models in seconds

Cleanse and transform data

Apply business logic

Pathway 1: Use our AI integrations agent

Pathway 2: Write your own code

Get AI agents to process your warranty claims

Automate warranty claim processing with 99%+ accuracy

See ROI in weeks, not months

AI that instantly learns from your warranty claim and adapts

Easy integration, zero disruption

Configure your warranty claim model, customize and maintain control

Enterprise-grade security

Combine the best of artificial and human intelligence

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Automating their processes with AI

95%

10×

120,000

82%

300,000

80

60%

76%

30%

85,000

Try AI warranty claim processing for free

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